To initiate a refund from Nacking Exclusive Store, please ensure your item meets our return policy criteria. Items must be unused, in their original packaging, and accompanied by proof of purchase within 30 days days from the date of purchase. Contact our customer service team at support@nacking.store to start the refund process. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Once your returned item is received and inspected, we will process your refund within 15 days. The timeframe for the refund to reflect in your account may vary depending on your payment method and financial institution. We will notify you via email once the refund has been processed. If you have any concerns about the status of your refund, please contact our customer service team at support@nacking.store

Certain items may not be eligible for a refund at Nacking Exclusive Store, such as personalized or customized items, perishable goods, and items that are specified as non-returnable. Additionally, items that do not meet our return policy criteria (e.g., used or damaged items, items without proof of purchase) may not be eligible for a refund. Please review our return policy or contact our customer service team at support@nacking.store if you have any questions regarding the eligibility of your item for a refund.